Transition & Challenges
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High compliance pressure
The medical sector demands strict adherence to GMP (Good Manufacturing Practices) and EHS regulations. -
Disjointed operations
Disjointed operations: Office, labs, and utility systems were managed separately by different vendors, leading to inefficiencies. -
Manual reporting burden
Manual reporting burden: ESG and EHS data were manually compiled, often taking weeks and prone to human error. -
Pandemic response (2020)
Heightened safety and disinfection requirements, with staff safety as a top priority.
Our Approach
Team Organization
Established a dedicated FM team including engineering, EHS, cleaning, and security specialists.
Trained staff on healthcare-specific compliance requirements (ISO 13485, GMP, lab safety protocols).
Introduced Prime IFM's standardized FM Care workflows to ensure consistency across office and lab facilities.
Scope of Services
Hard Services: M&E maintenance, HVAC optimization for cleanrooms, utilities (water, compressed air, power supply).
Soft Services: Cleaning & disinfection, security, reception, uniforms, catering, waste management (including biomedical waste).
EHS & Compliance: Incident reporting, SOP enforcement, safety training, regulatory audit support.
Sustainability Support: ESG reporting, energy audits, carbon neutrality planning.
Technology Deployment
FM Care AI: Automated EHS incident reporting, digital SOP library, compliance training platform.
UniLink IoT: Integrated BMS and power systems, enabling real-time monitoring of lab utilities and office energy consumption.
Data Visualization: Dashboard for ESG and compliance, reducing reporting time and error rate.
Team Organization
Established a dedicated FM team including engineering, EHS, cleaning, and security specialists.
Trained staff on healthcare-specific compliance requirements (ISO 13485, GMP, lab safety protocols).
Introduced Prime IFM's standardized FM Care workflows to ensure consistency across office and lab facilities.
Scope of Services
Hard Services: M&E maintenance, HVAC optimization for cleanrooms, utilities (water, compressed air, power supply).
Soft Services: Cleaning & disinfection, security, reception, uniforms, catering, waste management (including biomedical waste).
EHS & Compliance: Incident reporting, SOP enforcement, safety training, regulatory audit support.
Sustainability Support: ESG reporting, energy audits, carbon neutrality planning.
Technology Deployment
FM Care AI: Automated EHS incident reporting, digital SOP library, compliance training platform.
UniLink IoT: Integrated BMS and power systems, enabling real-time monitoring of lab utilities and office energy consumption.
Data Visualization: Dashboard for ESG and compliance, reducing reporting time and error rate.
Results & Value
Operational Excellence
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Reduced manual reporting time by 80%, improving audit accuracy.
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Integrated office and lab facility management under a single digital platform, eliminating redundant processes.
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Improved cleanroom HVAC energy efficiency by 12%.
Compliance & Safety
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Achieved 100% on-time compliance reporting across GMP and EHS audits.
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Digitalized incident reporting system reduced reporting delay from days to minutes.
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Enhanced pandemic response readiness with standardized digital cleaning protocols.
Sustainability
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Automated ESG reports supported the client’s global sustainability commitments.
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Identified energy-saving opportunities equivalent to 15% OPEX reduction across lab utilities.
运营与效率
- 人工报告时间减少80%，审计准确率显著提升
- 办公区与实验室FM实现统一管理，消除冗余流程
- 洁净室HVAC能效提升12%
运营与效率
- 人工报告时间减少80%，审计准确率显著提升
- 办公区与实验室FM实现统一管理，消除冗余流程
- 洁净室HVAC能效提升12%
运营与效率
- 人工报告时间减少80%，审计准确率显著提升
- 办公区与实验室FM实现统一管理，消除冗余流程
- 洁净室HVAC能效提升12%
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Operational Excellence
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Compliance & Safety
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Sustainability
Client Testimonial
What impressed us most about Prime IFM is their depth in both IT systems and field execution. In a medical environment, precision and compliance are everything — their intelligent platform gave us visibility and control we never had before.
Summary
This case illustrates how Prime IFM blends service expertise with proprietary technology to meet the unique challenges of the healthcare sector. By embedding compliance, safety, and sustainability into everyday FM, we helped the client not only achieve cost reduction and energy optimization, but also strengthen global ESG alignment.
