Transition & Challenges
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Fragmented
Each floor and tenant system operated independently, leading to inefficiencies and high energy waste.
operations -
High energy
Chiller plants and lighting systems operated for long hours without optimization.
consumption -
Disjointed soft &
Cleaning, security, and engineering were managed by separate vendors with no unified standards.
hard services -
Customer
Parking, common areas, and service response times were below expectations.
experience gaps
Our Approach
Team Organization
Built a multi-disciplinary FM team covering engineering, cleaning, security, and customer service.
Rolled out the FM Care platform for work orders, inspections, and task closures, ensuring efficiency and accountability.
Developed dynamic operation plans tailored to peak traffic periods in shopping centers.
Scope of Services
Hard Services: M&E system maintenance, chiller plant optimization, lighting control, elevator management.
Soft Services: Smart cleaning (robotics + manual teams), landscaping, waste management.
Security: Digital access control and integrated CCTV monitoring.
Customer & Tenant Support: Parking management, common area operations, tenant utility allocation.
Technology Deployment
Step 1: Deployed UniLink IoT in public areas for lighting and HVAC monitoring.
Step 2: Introduced smart cleaning robots, improving coverage while reducing labor costs.
Step 3: Implemented FM Care AI for energy and safety reporting, generating ESG insights for tenants.
Team Organization
Built a multi-disciplinary FM team covering engineering, cleaning, security, and customer service.
Rolled out the FM Care platform for work orders, inspections, and task closures, ensuring efficiency and accountability.
Developed dynamic operation plans tailored to peak traffic periods in shopping centers.
Scope of Services
Hard Services: M&E system maintenance, chiller plant optimization, lighting control, elevator management.
Soft Services: Smart cleaning (robotics + manual teams), landscaping, waste management.
Security: Digital access control and integrated CCTV monitoring.
Customer & Tenant Support: Parking management, common area operations, tenant utility allocation.
Technology Deployment
Step 1: Deployed UniLink IoT in public areas for lighting and HVAC monitoring.
Step 2: Introduced smart cleaning robots, improving coverage while reducing labor costs.
Step 3: Implemented FM Care AI for energy and safety reporting, generating ESG insights for tenants.
Results & Value
Operational Excellence
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Reduced overall energy use by 15%; lighting system efficiency improved by 20%.
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Chiller plant optimization cut idle running hours, saving over RMB 6 million annually in energy costs.
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Reduced average fault response time by 35%, boosting tenant satisfaction scores by 25%.
Customer Experience
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Indoor air quality compliance reached 98%, improving public health and comfort.
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Smart security and parking solutions enhanced visitor experience, increasing customer satisfaction scores by 18%.
Sustainability
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Hangzhou project obtained LEED Gold certification.
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Suzhou project achieved an annual 12% reduction in carbon emissions.
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Shenzhen project passed Green Shopping Mall certification, qualifying for government sustainability incentives.
运营与效率
- 人工报告时间减少80%，审计准确率显著提升
- 办公区与实验室FM实现统一管理，消除冗余流程
- 洁净室HVAC能效提升12%
运营与效率
- 人工报告时间减少80%，审计准确率显著提升
- 办公区与实验室FM实现统一管理，消除冗余流程
- 洁净室HVAC能效提升12%
运营与效率
- 人工报告时间减少80%，审计准确率显著提升
- 办公区与实验室FM实现统一管理，消除冗余流程
- 洁净室HVAC能效提升12%
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Operational Excellence
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Customer Experience
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Sustainability
Client Testimonial
Prime IFM not only solved our day-to-day operational challenges but also helped us achieve breakthroughs in green building certification and customer experience through their unique combination of technology and service.
Summary
This case highlights Prime IFM's strengths in the commercial complex sector: Integrated services as the foundation, technology as the accelerator, and sustainability as the long-term goal.We delivered operational efficiency while enhancing tenant and customer experience, supporting the client’s ESG transformation.
