Transition & Challenges
Fragmented operations
Each floor and tenant system operated independently, leading to inefficiencies and high energy waste.
High energy consumption
Chiller plants and lighting systems operated for long hours without optimization.
Disjointed soft & hard services
Cleaning, security, and engineering were managed by separate vendors with no unified standards.
Customer experience gaps
Parking, common areas, and service response times were below expectations.
Our Approach
Team Organization
Built a multi-disciplinary FM team covering engineering, cleaning, security, and customer service.
Rolled out the FM Care platform for work orders, inspections, and task closures, ensuring efficiency and accountability.
Developed dynamic operation plans tailored to peak traffic periods in shopping centers.
Scope of Services
Hard Services: M&E system maintenance, chiller plant optimization, lighting control, elevator management.
Soft Services: Smart cleaning (robotics + manual teams), landscaping, waste management.
Security: Digital access control and integrated CCTV monitoring.
Customer & Tenant Support: Parking management, common area operations, tenant utility allocation.
Technology Deployment
Step 1: Deployed UniLink IoT in public areas for lighting and HVAC monitoring.
Step 2: Introduced smart cleaning robots, improving coverage while reducing labor costs.
Step 3: Implemented FM Care AI for energy and safety reporting, generating ESG insights for tenants.
Team Organization
Built a multi-disciplinary FM team covering engineering, cleaning, security, and customer service.
Rolled out the FM Care platform for work orders, inspections, and task closures, ensuring efficiency and accountability.
Developed dynamic operation plans tailored to peak traffic periods in shopping centers.
Scope of Services
Hard Services: M&E system maintenance, chiller plant optimization, lighting control, elevator management.
Soft Services: Smart cleaning (robotics + manual teams), landscaping, waste management.
Security: Digital access control and integrated CCTV monitoring.
Customer & Tenant Support: Parking management, common area operations, tenant utility allocation.
Technology Deployment
Step 1: Deployed UniLink IoT in public areas for lighting and HVAC monitoring.
Step 2: Introduced smart cleaning robots, improving coverage while reducing labor costs.
Step 3: Implemented FM Care AI for energy and safety reporting, generating ESG insights for tenants.
Results & Value
Operational Excellence
Reduced overall energy use by 15% lighting system efficiency improved by 20%.
Chiller plant optimization cut idle running hours, saving over RMB 6 million annually in energy costs.
Reduced average fault response time by 35%, boosting tenant satisfaction scores by 25%.
Customer Experience
Indoor air quality compliance reached 98%, improving public health and comfort.
Smart security and parking solutions enhanced visitor experience, increasing customer satisfaction scores by 18%.
Sustainability
Hangzhou project obtained LEED Gold certification.
Suzhou project achieved an annual 12% reduction in carbon emissions.
Shenzhen project passed Green Shopping Mall certification, qualifying for government sustainability incentives.
Operational Excellence
Customer Experience
Sustainability
Client Testimonial
Prime IFM not only solved our day-to-day operational challenges but also helped us achieve breakthroughs in green building certification and customer experience through their unique combination of technology and service.
Summary
This case highlights Prime IFM's strengths in the commercial complex sector: Integrated services as the foundation, technology as the accelerator, and sustainability as the long-term goal.We delivered operational efficiency while enhancing tenant and customer experience, supporting the client’s ESG transformation.
